Dr. iQ

Dr Iq

Download Dr. iQ – our practice mobile app:

the fastest way to access our GP services.

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The fastest, most convenient way to access our GP services

Our team developed Dr. iQ to give you faster, easier access to the surgery. Download Dr. iQ to skip the queue and avoid ringing the practice.

We have teams of highly trained clinicians who will respond to your request made via Dr .iQ, offering you convenient and enhanced access.

We respond to all queries within one working day, usually on the same day and often within a couple of hours depending on the time of day.

If necessary, our clinicians can initiate a live conversation with you via the messaging feature in the app, arrange an immediate telephone or video consultation or book you in for a face-to-face assessment if deemed necessary.

People who are unable to use this service are still able to access the practice in the normal way.

Shakespeare Medical Practice patients, Dr. iQ is not currently available at your practice, please use the link below:

Appointment booking

You can book appointments with us online, on the telephone or in person at reception. Patients who need an appointment may be assessed by telephone call or online so that we can get you the correct care for your needs. You will be offered a face-to-face appointment if it is essential for you to be seen, or offered a telephone/ video appointment.

Online consultation form

You can contact us online, through our online consultation form. You can use this to contact us about sick notes, test results, repeat prescriptions or to tell us about a new or ongoing medical problem.
• Please note this service is for routine / non urgent medical issues that do not need immediate response.
• For urgent queries when the practice is closed, please contact 111.

Access your online services here:

I have been using SystmOnline to order my repeat medication, view my medical records and to book appointments. Can I still access this?

SystmOnline is still available to patients to use in the same way.

However, you can also order your repeat medication using the Dr. iQ app. The first time you need to request your repeat medication on Dr. iQ, you will be required to enter your medication details, this will then be saved for future use.

The fastest way to access our GP services is generally via our Dr. iQ app. You will be offered a face-to-face appointment if it is essential for you to be seen, or a telephone or video appointment if appropriate. If you do not need to come into the surgery, you will be given appropriate self-care advice, treatment or information on what to do if you become more unwell.

Your medical record is available via Dr. iQ and SystmOnline – both systems have the same functionality to view medical records.

If you wish to access SystmOnline, please tap the button:

Download the Dr. iQ app NOW